Terms and Conditions
Quotations supplied include delivery to one Sydney address unless stated otherwise on the quotation i.e. collection by customer or customers freight co.
Deliveries are scheduled at the discretion of production. If a specific delivery time is required, this must be organised minimum 48 hours in advance & an acceptable window of time must be allocated to allow for traffic conditions & delays. The quotation may be altered accordingly if this has not been previously requested & confirmed in the quotation. John Fisher reserves the right to use couriers &/or third party contractors to effect deliveries. Any additional freight not quoted will be charged at the applicable rate, subject to the standard of service required.
Where credit is approved terms are 30 days Nett, otherwise payment is required as ‘EFT’(electronic funds transfer) or credit card payment by Visa/Mastercard(2% surcharge). Orders may require a 50% deposit with order & balance payable on completion & prior to delivery, or collection of goods. Some instances may require upfront payment in full, prior to acceptance of the order. These terms may be varied at the discretion of management.
Where credit is extended, in the event of the customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency and/or law firm for collection, the commission payable and legal costs on an indemnity basis shall be added to the amount outstanding and form part of the debt, and in the event where the collection agency charges commission, on a contingency basis the commission which would be charged if it achieved 100% recovery, shall be added to the debt and the total shall be treated as a liquidated sum.
At John Fisher Printing we make every effort to ensure that your job is printed on time & to commercially accepted standard, but just in case something is not what you expected, here’s what you can do:
SHIPPING AND RETURNS POLICY
Shipping and despatch times advised are indicative only. We will make every effort to despatch your order in a timely manner, as delivery times are indicative only(please liase with your account manager with regards to deliveries). Deliveries to local Sydney metro customers may be made with our driver, or third party couriers/freight co. during normal business hours 8am to 4pm. Deliveries may be made outside of these hours, upon arrangement & agreement with production & can be organised with your account manager. Deliveries must be signed(name & signature) & time stamped/dated. A contact name & number must be provided for delivery, particularly when delivering to a third party(warehouse/mailing house/vendor). 1 x Sydney metro delivery is included where specified on the quotation.
To avoid delays in transit, we suggest you provide an attended business address, such as a work address where someone will be available to receive the order during normal business hours(either direct, or to a third party warehouse or distributor). Consideration must be given subject to the area & time of day for delivery & fair notice is to be allowed subject to these considerations. Specific time deliveries are not included as part of our normal delivery conditions.
Where a delivery has been arranged into a warehouse/distributor where ‘time windows’ for receiving are required, we will endeavour to meet the timelines wherever possible. If due to traffic, or other mitigating circumstances we are unable to meet the window for delivery, we will advise you(customer) directly, so that a new delivery time-window can be arranged. We will not be held financially liable for penalties in such instances, but will guarantee to arrange a new delivery time to accommodate the new ‘time-window’.
Post office boxes are generally not acceptable for deliveries, unless supplying as an ‘Australia Post approved’ - Express post bag, mailing tube, or small approved shipper. Where items are to be supplied in bulk, or if supplied as standard ‘RSC’ carton/shipper boxes and/or pallets, a physical street address must be supplied.
Where interstate deliveries are required, you may nominate a freight company of your choosing & you must supply the appropriate documentation(e.g. Con notes, labels etc). Alternately, we will use a freight co. with which we have an existing account, & invoice as required the freight cost for the type/std. of service required. ‘Loss & damage’ of goods(see below), although basic coverage is included, up to certain monetary limits(this can be confirmed direct with your account manager). Additional insurance may be nominated if required.
Freight times for std.road freight vary from state to state subject to the service required(please liase with your account manager to confirm approx. delivery times). We are not liable for shipments which do not arrive at the expected time.
Loss and Damage
(a) Goods in Transit - All our risk for loss of goods or damage in transit ends at the time we provide the goods to the courier, or they otherwise leave our possession.
(b) Transit Goods Insurance - Insurance is available for your goods, and must be specified when you are ordering. Insurance is charged on a per consignment basis to cover the value of goods.
2. If you wish to return your items
We do not accept returns due to change of mind. If you believe you have been supplied faulty stock or your delivery is not the item you ordered, you must notify us by email within 7 days from the day you receive your purchase, citing the reason you wish to return your items. We can then let you know if we will accept a return and on what conditions, if any.
3. If you have received the wrong item(s)
Please note, we do not refund postage costs and you are responsible for all shipping and handling charges associated with any returns.
To be eligible for a refund or exchange, the goods must be in new condition, with no damage, soiling or missing stock from the cartons.
When we receive your returned item(s) and we deem them to be in the same condition as the items we sent to you, we will contact you to process a refund or exchange, at our discretion.
In the event that we are unable to contact you to finalise a return transaction or your return is outside the Policy period, John Fisher Printing reserves the right to return to you, the items that you have sent to us from the original purchase.
In the event that an exchange is allowed outside the policy requirements, that exchange will be considered final and ineligible for further transaction.
4. Faulty goods
John Fisher Printing is committed to designing and manufacturing the highest quality print and packaging. However, occasionally some minor faults can occur. In the event that you should receive an item that is genuinely faulty, you should advise us by email within 7 days from the day you receive your purchase, citing the fault with your items. We can then let you know if we will accept a return and on what conditions, if any.
Upon assessment of the goods and acceptance from John Fisher Printing that your item(s) are genuinely faulty, we will ask you to send the item(s) back to us so that we can process a refund or exchange at our discretion.
Please note, we offer shipping insurance with our freight options and therefore we do not accept returns due to damage caused to goods while in transit.
5. For general enquiries
Please speak with your account manager and call us on 02 9516 1588
9am to 5.30pm, Monday to Friday